FAQs
Frequently Asked Questions (FAQs)
1. Do you offer free shipping?
Yes! We offer free shipping on all orders within the United States.
2. How long does shipping take?
Orders are processed within 1–2 business days, and delivery typically takes 3–5 business days.
3. What is your order cut-off time?
Our daily order cut-off time is 4:00 PM EST. Orders placed after this time will be processed on the next business day.
4. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment's progress.
5. What is your return policy?
We offer a 30-day return policy for eligible items. Returned products must be unused, in their original condition, and include the original packaging and any included accessories.
6. How long does it take to receive a refund?
Approved refunds are typically processed within 5–10 business days after the returned item has been received, inspected, and approved.
7. What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of receiving your order. Include your order number and clear photos of the item and packaging, and our support team will assist you as quickly as possible.
8. Can I change or cancel my order?
If your order has not yet entered processing, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.
9. What products does Detora offer?
Detora specializes in premium sofas and living room furniture, carefully selected for their comfort, durability, and modern design to complement a variety of home interiors.
10. How can I contact customer support?
You can reach our support team using the following contact details:
Email: support@detora.shop
Phone: +13324653687
Address: 4 Stillforest St, Houston, TX 77024, USA