Refund policy

At Detora, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

Return Period

You may return eligible items within 30 days of receiving your order.

Eligibility for Returns

To qualify for a return, the item must:

  • Be unused, unworn, and in its original condition.

  • Be returned in its original packaging.

  • Include all original tags, accessories, manuals, and documentation (if applicable).

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Final sale or clearance items

  • Personalized or customized products

  • Items damaged due to misuse, negligence, accidents, or normal wear and tear

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that processing times may vary depending on your bank or payment provider.

Return Shipping

  • If your return is due to a defective, damaged, or incorrect item received, Detora will cover the return shipping costs.

  • For all other returns, customers may be responsible for the return shipping expenses unless otherwise stated.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the damaged or incorrect item

Our support team will review your request and provide the appropriate solution.

Exchanges

We currently replace items only if they are:

  • Defective

  • Damaged during shipping

  • Incorrectly delivered

If you need an exchange, please contact our customer support team for assistance.

Contact Information

If you have any questions regarding our Return & Refund Policy, please contact us:

Email: support@detora.shop
 Phone: +13324653687
 Address: 4 Stillforest St, Houston, TX 77024, USA